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Policies


Shipping Policies
Shipping Restrictions
We only ship to the continental U.S. We do not ship to Alaska and Hawaii.During the warmer months (June - October), we do not allow Standard Shipping to be selected for High Care Items. These items must be shipped in a cooler with ice packs and be delivered within 2 business days. This also applies to items that require special care and delivery all year long.To avoid packages with High Care Items being stuck in transit of the weekends, we may hold and ship your order the following Monday, if your sensitive items cannot be guaranteed to arrive by Saturday with your chosen delivery method. This policy may change based on high volume days or by product availability. Orders placed on Saturday and Sunday will be shipped on the following Monday. It typically takes us one business day to fulfill your order (delivery time starts once your package is picked up at our facility, not when your order is submitted). We DO NOT ship to PO Box Addresses.

Delivery Guarentee
We can only give a delivery guarantee based on the ship-to address that you enter in the shopping cart. Our online shopping cart captures information exactly as you enter it. Please review the ship-to address before completing your order.

Incorrect Addresses, Claims & Exceptions
Please be sure to verify the correct address information has been entered before checking out. Please inspect your order immediately upon receipt. Contact Customer Service within a reasonable amount of time of order receipt if you wish to file a claim. All packages are monitored closely to ensure speedy delivery. However, Lovera's cannot be responsible for damaged or spoiled product due to the following: 
- Incorrect Address - Please verify any apartment, suite, floor numbers with recipient before completing your order.
- Weather Delay or "Natural Disasters" - Extended transit time may be needed.
- Shipments Not Opened immediately - If this is a gift to be given at a later date, we encourage you to inspect the contents of the package upon receipt.
- Out of town or otherwise - Orders sent to

Due to the impact of COVID-19, our carrier partners and fulfillment centers are experiencing delays. It may take longer than usual for your order to arrive. We ask that you are patience with us during these trying time. Thank you.

Terms & Conditions
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the www.loverasmarket.com website (the "Service") operated by Lovera's ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. This Terms of Service is licensed by TermsFeed Generator to Lovera's Handcrafted Foods.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Lovera's Handcrafted Foods.
Lovera's Handcrafted Foods has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Lovera's Handcrafted Foods shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Website Pricing
Any sale price on the website does not work with in-store itemsThese Terms shall be governed and construed in accordance with the laws of Oklahoma, United States, without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact
Any further questions can be emailed to us at [email protected] or contact customer support at 918-558-5848.

Privacy Policy
Lovera’s Handcrafted Foods has created this privacy statement in order to show our strong commitment to respecting the privacy of others. The following discloses our information gathering and dissemination practices.

We are Committed To Yout Privacy
Lovera’s Handcrafted Foods is committed to protecting your privacy. The information we collect about you is to process orders and to provide a more personalized shopping experience. When you place an order with Lovera’s Handcrafted Foods your personal information and credit card information are safe. Please read on for more details about our privacy policy.

What Information We Collect and Why
When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This information allows us to process and fill your order and to notify you of your order status.

We may also use the information we collect to periodically notify you about new services and special offers we think you'll find valuable. If you would rather not receive this information you may send an e-mail to [email protected] with "unsubscribe" as the subject line.

When you enter a contest or respond to other promotional offers, we may ask for your name, address and e-mail address so that we can administer the contest and notify winners.

Use of Information We Collect
The information we collect may be used by us to contact consumers for marketing purposes. Lovera’s Handcrafted Foods may gather, process, and use the information that you provide directly (e.g., name, postal address, e-mail address), as well as information regarding the manner on which you use this web site. If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing [email protected] and specify in your request that you do not want to receive postal mailings from our company. If you do not want to receive email from us in the future, please let us know by emailing us at the above-listed address and specify in your request that you do not want to receive email from Lovera’s Handcrafted Foods.

At Lovera's, we have a huge respect for your privacy. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers and website activity. You may opt out here. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.

Feel free to contact us any time and we'll answer any additional questions you may have. Our e-mail address is [email protected]

By using our Website, you consent to the collection and use of your information by Lovera’s Handcrafted Foods. If we decide to change our privacy policy, we will post the changes on this page so that you will always be aware of what information we collect, how we use the information, and under what circumstances we will deliver the information.

 
 
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